Use The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
Find out more and download the app
You and Your General Practice – Patient Charter
As part of the 2025/2026 GP contract, all GP practices across our Primary Care Network are required to publish the You and Your General Practice (YYGP) Patient Charter by 1 October 2025.
This national Patient Charter has been developed to help build a stronger, more respectful partnership between patients and their healthcare teams.
What is the YYGP Patient Charter?
The YYGP Patient Charter sets out:
- What you, as a patient, can expect from your GP practice
- What we, as your healthcare providers, ask of you in return
By working together, we can ensure you get the best possible care – while supporting the needs of our wider community and helping the NHS work more effectively for everyone.
Read the Patient Charter
To learn more about what to expect from your GP practice – and how you can help us deliver the best care – please click the link below to read the full guide, translated version is also available using this link:NHS England » You and your general practice – English
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